Information on AMAK services can be obtained by contacting us through our 24/7 Information Center, calling *5858 or by visiting the website www.amak.az. For regular updates of the latest news and offers, you can register with an e-mail on our www.amak.az web page. 

To become a member, an individual must reach the age of maturity, has the right to drive, manage, and / or dispose the vehicle, and / or lack all above mentioned, yet possess AMAK  membership package.

AMAK Referral System is very simple. An existing AMAK member can recommend to a friend  to become an AMAK member. When registering for AMAK membership, this new member writes the membership code of the existing AMAK member in the field of "Invitation code", the s/he will get 10% discount. At the same time, a bonus of 10% of the total cost of the membership package will be added to the bonus balance of the existing AMAK member.

Roadside Assistance is meant to be provided directly in the car, when small technical malfunctions happen. This includes battery charging, tire change, damaged tire repair, indicators replacement, engine oil fill, replacement of light bulbs, replacement of windscreen wipers and filling of water container, coolant fill, replacement of electronic key battery, replacement of system guard, fuel delivery, and so on.

AMAK members are provided with temporary repair services in Baku and Khirdalan cities within 24 hours a week. Our goal is to provide a temporary repair of the car on the road but, if this is not possible, your car will be towed to the nearest car repair center.
To make full use of this service, you must call *5858, otherwise AMAK will not cover the emergency services provided.

Your membership card must be with you and must be submitted upon request. If the membership card is not submitted, AMAK has the right to refuse the provision of the service.

Emergency service is available in Pro package for 5 times, and in VIP package for unlimited times, free of charge. This service is not included in the Starter package. However, Starter members can pay and use this service.

Note: You can benefit from this service at discounted price even if you exceed the limit.

After the towing of your vehicle, it can be delivered to one of our service centers for repair or to any other location at of your choice; we can also deliver it to your home address. In all cases, the driver covers repair cost.

Towing service is arranged free of charge and offers delivery of your vehicle to any point of Baku or Khirdalan, if the distance does not exceed 25 km.

This service can be used certain number of times, depending on the membership package. We kindly ask you to read carefully the terms and conditions of your membership package.

Tire change: includes tire change on the road, with the spare tire provided by car’s owner. This service is included in the membership package.

Repairing Damaged Wheel: is carried out on a paid basis. Not included in the service membership package.

Note: If you exceed the limit, you can use tire service with discount.

If your car suddenly runs out of gas, we can provide you with spare fuel (10 liters), so that you can reach the nearest gas station. In this case, you must pay only for fuel upon delivery.

The number of services provided may vary depending on package. Starter user may take advantage of this service with discount prices too.

If you are planning to take a long journey or want to ensure the technical readiness of your car for the winter season; or if you are suspicious about the technical condition of your car, you can use our diagnostic service.

This service can be used certain number of times, depending on the membership package. For this reason, we ask you to read carefully the terms and conditions of your membership package.

Note: If you exceed the limit for using the Diagnostics Services, you can benefit from the services as many times as you want with discounts.

If AMAK member cancels an order within 10 minutes after the technical group is sent, this service will not be removed from the membership package.

If the cancellation of the order is made 10 minutes after sending the technical group on the place, even if the order is canceled, the service will be removed from the membership package.

If our technical group is sent for the roadside assistance and a member is not near the car, they will be waiting for him only for 10 minutes.

Depending on the season and available agreements signed between AMAK and its partners, our members will have opportunity to enjoy our new and seasonal offers. These services include rental of automobile equipment, advantageous campaigns organized by AMAK, and so on. More detailed information about these offers will be sent to all members of AMAK by email or by SMS.

For more information about these services, please call our information center *5858 or visit www.amak.az.

AMAK may refuse to serve members. These situations are as follows:
 

• Weather conditions are very unacceptable and dangerous for services (icy roads, etc.);
• When it is impossible to approach the car to which the service should be provided (if the car is out of the way, it is inaccessible);
• If the owner of the vehicle is not near the car to be served (for example during evacuation, etc.);
• If the AMAK member is acting in dangerous, aggressive, or unacceptable manner;

AMAK membership card can be annulled in the following cases:

• In case of misusing the AMAK information center services;
• In case of inappropriate behavior of AMAK member during the service;
• Gross violation of the AMAK membership terms and conditions;

AMAK members can join our loyalty program by shopping in our partners’ recreational and entertainment centers. As a part of the program, bonuses are collected during shopping and you can exchange them to various gifts on www.amak.az. 

To check your balance, please visit our website www.amak.az. Look at the panel of bonus in your personal cabinet.